Privacy Policy

In order to purchase on every user must be previously registered and will therefore acquire the condition of client.  All the data received will be kept in HATISFIED, S.L. data base (from hereon MOE), C/ Luchana, 6. 28010 Madrid, inscribed in Madrid’s Mercantile Registry in Volume  26.100, Page 142, Section 8, Leaf M-470476, First Inscription and with C.I.F.B85541944, whose purpose is to process the clients’ request and carry out their future purchases as quickly and easily as possible.

By receiving the clients’ personal information when opening an account with MOE, should the client wish to make future purchases MOE will have retained the client’s information.

Clients may register by accessing the ‘Log in/Register’ section and introducing their personal information.  Creating an account is very easy and has its advantages such as:

a)  Saving the clients’ shopping history

b) Checking the status of the clients’ order

c) Receiving notices on the newest products

Once the registration process is finalised, MOE will send the client a confirmation email welcoming the client to the store

Modifying the clients’ information is very easy, in order to do this, the client must access ‘My account’ and from the form where the section ‘My profile’ appears, the clients may edit the information they wish to modify.  If the clients forget their password, from the ‘Log in/Register’ button the clients can introduce their email address and MOE will send the client the necessary information via email.

If the client does not receive an email, MOE recommends that the client contact customer service directly.

Furthermore, with the client’s consent and only in this case, MOE will use this information to inform the client by email and/or regular post of new products, special offers and novelties related to the products offered on this web page particularly related to MOE.

MOE guarantees that the information provided by clients will not be shared with third parties or companies.

The provided information will be kept in MOE’s server using SSL protocol and the transmission will be made in encrypted format, thus guaranteeing confidentiality.  The server automatically recognizes:  the IP address, date and time of access to and exit from the web page, as well as the files downloaded.

The personal information received will be treated according to Organic Law 15/99 dated 13 December 13th, Protection of Personal Data Regulation and other concurrent rule in force in Spain.

Users of the web page, at all times, will be able to access, rectify and delete their data included in the registration form by writing, via email or by post to the following address:


Dpto. Comercio Electrónico

C/ Luchana, 6. 5D

28010 Madrid



In order to improve the purchasing process at MOE uses cookies, small data files which are kept in the client’s computer hard drive.  The client is assured that the cookies used by MOE do not keep information personally identifiable, but that simply allow MOE to follow up on the client’s order while the client shops at MOE’s web site.

For example, uses cookies to keep the client’s shopping basket information, this way, the client is always able to navigate through different pages without losing this information.  Cookies also allow MOE to visualize and maintain information on the client’s use of MOE’s web site.  The information MOE recovers helps MOE  locate the client’s order and improve MOE’s web site design, MOE’s products, services, contests and promotions and the overall shopping experience.

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